Service and support
Our job as builder doesn’t end at delivery. For after-sales, warranty and support, we take care of our fleet of Amels, Yacht Support, SeaXplorer and Refit yachts. Wherever you are in the world, the industry’s best Customer Care team is standing by. We manage any warranty points and provide advice and services. We know our yachts inside out and can quickly source original spare parts and suppliers.
Warranty
After delivery of your new yacht, our Customer Care team provides fast response to support you and your crew anywhere in the world. We are your partner not just for the warranty period, but also for an enjoyable and trouble-free ownership experience.
Support
We’re happy to help you with your questions – from safety and operations to support with modifications and engineering drawings. Do you have feedback or ideas? We’re always learning from our community of captains and crews.
Parts
Looking for information about parts on board? Tap into the know-how and quality of the original builder. With our broad international network, we can help you source the parts, equipment and specialists that you need.
Customer Care Team
With short lines of communication and healthy can-do mentality, the experts in our in-house Customer Care team are ready to help.
Contact us directly at:
customercare@damenyachting.com
Based in the Netherlands, our team is regularly in the Mediterranean. You will often see our Customer Care vans in the South of France and Spain. Wherever in the world you are, we make sure you get the expert attention you need.
Gerwin Supheert
Fleet Support Manager
+31 6 22 26 77 66
Jacques Graaf
Fleet Support Engineer
jacques.graaf@damenyachting.com
Johnny Pattenier
Fleet Support Engineer
johny.pattenier@damenyachting.com
Rutger Oskam
Fleet Support Engineer
rutger.oskam@damenyachting.com
Orlando Quist
Fleet Support Engineer
orlando.quist@www.damenyachting.com
Wietse Wijbrandi
Fleet Support Engineer
wietse.wijbrandi@www.damenyachting.com
Jaap Jas
Fleet Support Engineer
jaap.jas@www.damenyachting.com
Hans Glaubitz
Fleet Support Engineer
hans.glaubitz@www.damenyachting.com
Graeme Pollock
Fleet Support Engineer
graeme.pollock@www.damenyachting.com
Igor Maas
Fleet Support Engineer
igor.maas@www.damenyachting.com
Jeroen Kraaij
Fleet Support Engineer
jeroen.kraaij@www.damenyachting.com
Alex Traas
Fleet Support Engineer
alex.traas@www.damenyachting.com
Marko Janse
Fleet Support Engineer
marko.janse@www.damenyachting.com
Join our Fleet Community
If you’ve recently joined the crew or shoreside support of an Amels or Damen Yachting yacht, welcome to our fleet! Please sign up to keep up to date with our crew events and news.
Surveys, maintenance, upgrades
You and your crew are welcome back at our yards for planned service and owner-requested upgrades.
Our yard teams have long experience in supporting class survey docking as well as the associated maintenance and modifications.
Our Damen Network
Stopovers
Contact us for information about our facilities located the closest to your cruising plans.
Engineering support
For larger projects off-site, we can also provide engineering and flying squad support.